Ira Woods & Sons Support Tickets All Reviews

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Ira Woods & Sons Reviews

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  • Full Refund Requested



    My order was delayed for 3 months over and over again- my entire project held up because of this - after I cancelled with Irawoods, they proceed to send me the order previously cancelled with their customer service manager named Kathy who assured that a refund without fees is confirmed. I refused the order because after I cancelled, I had re-ordered the entire system with another company so I can complete my renovation project. Then I get an email from Irawoods threatening to charge me penalties for refusing the order. This is after they NEVER returning my numerous calls before I refused... More...
    (Home Improvement)
  • cannot get what ordered



    We have ordered $4K worth of products for our bathroom remodeling; long in advance before we would need it, on 10/13/2010. Today, 11/4/2010, still do not have the biggest part of the order. ANd no indication when we get it. Emails are sent to us from the Customer Service with "these items have been shipped" - more than once, with no specific date when they were shipped. The tracking numbers porivded on the email 'do not work' - nothing found with these numbers. Called Cust Serv and they explained it by computer glitch... Email is missing some items we ordered... no... More...
    (Home Improvement)
  • not response from customer service



    It's been over 5 weeks since my credit card has been charged and my orders have not been fulfilled. The Sales team provides good service, they can match a price and are quite responsive. Though, the matching price process takes a day to get the prices approved. Once my orders were placed and the charges billed, I have been trying to follow up on the status of my orders. I called and left multiple voicemails. Every time I call, my questions are routed to this person KATHY and for over a week she has not called me back! Irawoods offers good prices but you have to consider huge huge huge... More...
    (Home Improvement)


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