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Ira Woods & Sons Complaint - Customer Service - returns
Ira Woods & Sons Complaint

Ira Woods & Sons Complaint


Customer Service - returns

I recently purchased a tankless water heater for our master suite bathroom. After installing it and discovering it fluctuated so much in temperature it was worthless, I contacted Ira Woods & Sons . They suggested I call the manufacturer which I did to determine it was only suitable for one source such as a vanity or bar sink. Ira Woods would not return my money nor allow me to return the product and credit it toward a better solution because it had been installed. How is one to know they were given bad advise on the purchase of a water heater until it was installed? Customer service was not available and said it could take up to three days to reply to my request to speak to a manager. This company has terrible Customer Service! Upon further research over the internet, I've discovered that I could have purchased the same item for half the price as well. 'Don't buy from this company. You never know what you have until you try to use it!

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