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Ira Woods & Sons Complaint - Deceptive sales tactics and has terrible customer service.
Ira Woods & Sons Complaint

Ira Woods & Sons Complaint

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Deceptive sales tactics and has terrible customer service.


Ira Woods engaged in deceptive sales tactics and has terrible customer service.

I purchased a bathroom vanity from Ira Woods over the phone as I wanted to seek clarification on their delivery policy http://www.irawoods.com/Help-Center/Free-Shipping I spoke with salesman Derrick.Lyvers@irawoods.com about the $50 delivery option of "inside room of choice" to the second floor bathroom and he confirmed it would be done.

In 2 weeks, FedEx contacted me for delivery. We discussed delivery to my second floor bathroom. They said they could not bring the package inside, not to mention to the second floor. I contacted Ira Woods Support and was connected with Kathy.Oliver@irawoods.com, Customer Service Dept Lead. Kathy was terrible. She would not honor their delivery agreement nor work out details with another delivery service. In my numerous attempts to contact her (phone, email, customer service request database) and other staff members over 2 week's period, I was basically ignored. I asked for a refund of $121.49 and was ignored.

If the salesman from Ira Woods did not confirm delivery to 2nd floor “inside room of choice,” I would have bought it from www.thebathroomdepot.com Total with delivery is $1,137.50 which is $121.49 cheaper ($1,258.99 Ira Woods - $1,137.50 Bathroom Depot = $121.49). I told Derrick this as Ira Woods offers a price match policy. At the time of order, Derrick expressed that he could not price match it because of the discount and shipping terms, so I said it was fine as long as I could get delivery to my second floor. He reassured me they would.

I finally contacted FedEx to deliver the vanity, it was delivered to my driveway per their policy. I believe Ira Woods engaged in deceptive sales tactics and poor customer service and would like to complain about the company to change their deceptive businesses practices, poor customer service, and seek a refund of $121.49.

Resolution to make it right:
1. Ira Woods (Kathy Oliver , Derrick Lyvers to admit wrongdoing and provide me a written appology 2. Change deceptive sales tactics 3. Follow their published policies http://www.irawoods.com/Help-Center/Free-Shipping or update them to the correct ones
4. Improve their poor customer service through prompt communication and resolving problems 5. Refund me $121.49


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